Saturday, 8 November 2014

Some feedback from July 2014



Your name:Janice Carrick
Activity Date(s): July 1st July 8th
Activity(s):dinghy sailing
No in Group: 3 and 5

Please give a score out of 5 and comments on the following areas:
Website (Information and Navigation) 3
Didn't take too much notice of this as the sailing was a voucher/present

Booking Process and Information 4
As above but when I booked for the date it was handled very well. clear and efficient

Meet and Greet4
Very friendly but the tutor was late on the first session

Activity Experience (Pitch, Kit, Content) 5 This was excellent . Just what I wanted and very well matched to the people on the course. this ranged from 3 ladies over 50 to a family with 2 children and a lady over 60! the pitch seemed just right. Everyone was included and learned technique and information about sailing.

Overall Value for Money
Can't say as I don't know how much it cost

And finally, any other comments
A great experience thank you Johan
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Your name: Diana Greasley with Richard Badham and Sally Watson 
Activity Date(s):Tuesday 8th July Activity(s):canoeing and gorge walking No in Group: private group of 3


Website (Information and Navigation) can't remember but all ok

Booking Process and Information: 5-all fine, polite and efficient
Meet and Greet 5- Will was excellent

Activity Experience (Pitch, Kit, Content) 5 All was well organised, safe and equipment good. Content was perfect for us

Overall Value for Money: costly but believe it was worth it!




And finally, any other comments


Will was brilliant- he was fun to be with, was safety aware/ conscious all the time and provided an excellent balance of instructing, guiding and having fun! He was particularly good at giving me (a not so confident individual) the confidence to believe in what I was doing but he was on hand if I needed help - great balance achieved. Please send him our best wishes and thanks for a great day!! I will certainly recommend him and your organisation to others
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Marc Lyon: Gorge Walking - Great Day, thoroughly enjoyed by all and the instructor Matt, was excellent.


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Your name:Dale Deacon

Activity Date(s):Mon 7 / Thu 10 July 2014

Activity(s): Scrambling/Abseiling day, Archery No in Group: 3 for scramble day / 4 for archery



Please give a score out of 5 and comments on the following areas:

Website (Information and Navigation) 5

 

Booking Process and Information 5

 

Meet and Greet 5

 

Activity Experience (Pitch, Kit, Content) 5

 

Overall Value for Money 5

 

And finally, any other comments

Matt the instructor was excellent and provided us a really safe and enjoyable experience. The only improvement I can suggest is that the abseil proved too much of a challenge for our two 9 year old boys - a smaller pitch to start with might have helped them get going.
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Dear All.

Thank you so much for our gorge walk and canoeing with you on the 8/7/14. I went with my brother and sister and had a really fantastic time. I just wanted to stress how great Will was as a guide. He covered all safety aspects carefully and seriouslly, had a wealth of local and geological information, gave us space to muck around, was sensitive to our needs and even joined in with the frivolity. A big thank you to him and the team that backs him up and all who produce this experience.

Although I live in Italy if ever I hear of someone going to the Lake District I will reccomend that they contact you.

Best wishes from a very happy customer.
Sally Watson (Badham)  
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Your name:Becky Hatton

Activity Date(s):08/07/14, 09/07/14, 10/07/14 Activity(s):gorge walking, rock climbing and kayaking No in Group:6 in each



Please give a score out of 5 and comments on the following areas:


Website (Information and Navigation)

5- easy to use, although I remember being slightly confused at the booking process as to how the activities would run. This however was explained in great detail after the booking process by way of email.


Booking Process and Information

5 - again really simple to book and any queries I did have were answered very quickly. My only negative would be that at times the directions could be hard to follow on the emails. I personally would have found more step by step directions slightly easier to follow. They did the job though and we didnt get lost.


Meet and Greet

 5 - excellent! Both instructors were fab!

Activity Experience (Pitch, Kit, Content)



Overall Value for Money
5 - no complaints. Not necessarily the cheapest activities around however I strongly believe that you get what you pay for and RDMH clearly have excellent instructors, indepth knowledge and great kit and equipment. 



And finally, any other comments
Can only speak highly of our time with RDMH. We will definitely be coming back next year and will recommend them to anyone we know who is visiting the area. 
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Londonewcastle:Gorge Walking with a group of 18 -

We were very impressed with your company from the first conversation on the telephone to the end of the day.  We will definitely be returning for more activities at some point in the near future.
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Your name: John Potts

Activity Date(s): 16/07/2014        

Activity(s):Gorge Walks

No in Group:3



Please give a score out of 5 and comments on the following areas:


Website (Information and Navigation)3

Not clear at booking stage that young people needed an adult with them



Booking Process and Information

Apart from above the process was great. Emma was very helpful on the phone and all was sorted



Meet and Greet 5

Matt was great, greeted us and set the activity up very well



Activity Experience (Pitch, Kit, Content) 5 great event, Matt did a good job to keep us all involved



Overall Value for Money 5

 

And finally, any other comments

The is Gorge walk was great fun and really well run. Matt is a great leader we all had a great time. Thank you.

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Gill Wilkinson
Fabulous morning for the Wilkinson family today. Johan, the instructor was fabulous - so patient as we climbed the gorge at Tilberthwaite - I would definitely recommend this professional and helpful company - from booking to the actual walking down the mountain it ha been an absolute pleasure. Thank you



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