Wednesday, 27 June 2012

Even more feedback...





Activity Date(s):18th and 19th June 2012
Activity(s): Archery, Scrambling, Sailing, Canoeing, Gorge Walking No in Group: 12


Please give a score out of 5 and comments on the following areas:
Website (Information and Navigation)
5 - Easy to navigate with clear information and good use of images


Booking Process and Information
5 - Brilliant communication at all times during the booking process


Meet and Greet
5 - All instructors on time; meeting locations easy to find using RDMH's instructions


Activity Experience (Pitch, Kit, Content)
5 - Locations all excellent and equipment in good condition.  Waterproofs / wetsuits supplied all clean and in good condition.


Overall Value for Money
5 - Very happy with the overall price, especially the discount structure for large groups.


And finally, any other comments
A big thank you to all involved in organising our event / the instructors... in particular Emma, Amanda, Matt, Will, Johan and Amy (apologies if any spelling mistakes).  Special thanks for giving each activity a 'Maths' twist!











Activity Date(s):4-7.6.12
Activity(s):sailing/kyaking/gorge walking/abseiling/scrambling.
No in Group:


Please give a score our of 5 and comments on the following areas:
Website (Information and Navigation)




Booking Process and Information 4 only because the emails seemed to come up as beth not as rdmh on my emails and i always view this as a concern if i dont know the person!




Meet and Greet super, polite friendly approachable but not in your face. 




Activity Experience (Pitch, Kit, Content)just right a challenge but not too scary.




Overall Value for Money good as the provision of kit is a real key point especially with kids.




And finally, any other comments
We really had a super time and hope to arrange another booking,Will and Johan really were so professional in their tuition and the patience shown when explaining the kit and the task, however next time can you sort out the midges as i still have some bite marks(only joking)











Activity Date(s): 14.07.12
Activity(s): Gorge Walking (Church Beck) No in Group: 2 


Please give a score our of 5 and comments on the following areas:
Website (Information and Navigation)
4- gave us good information and a heads up of the exciting things to expect.


Booking Process and Information
4- booking form is a little clunky, but worked. Information was fine. 


Meet and Greet
5- our guide, Matt, was great. He put us all at ease.


Activity Experience (Pitch, Kit, Content)
5- really good fun, great experience. 


Overall Value for Money
5- worth every penny













Activity Date(s):16 June
Activity(s):kayaking
No in Group:5


Please give a score our of 5 and comments on the following areas:
Website (Information and Navigation)
5


Booking Process and Information
5 the activity was booked at short notice & the company were great in accommodating us so late on.


Meet and Greet
5 Amy was a great host and put us all at our ease.


Activity Experience (Pitch, Kit, Content)
5 all good kit.


Overall Value for Money
5 as a a family we seldom all get together but we had a great time .


And finally, any other comments
Other service providers in the Lakes could learn a few lessons on hospitality from RDMH














Activity Date(s): 17th March 2012
Activity(s): Raft building and Gorge Walking No in Group: 10


Please give a score our of 5 and comments on the following areas:
Website (Information and Navigation)
5 - helpful amount of information on each activity.


Booking Process and Information
5 - Very supportive




Meet and Greet
5 - Directions were very good and staff very friendly and welcoming


Activity Experience (Pitch, Kit, Content)
5 - Great location, equipment was good, staff were very supportive and encouraged less able or nervous of group members.


Overall Value for Money
5 - I initially thought it was a little expensive, but having done the events everyone thought it was excellent value for money, we were never rushed and there were always extension activities that we had the choice of doing.














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