Wednesday, 31 August 2011

Johan's Wind...We're talking about Sailing - obviously!

A crazy windy day, and our highly qualified Sailing instructor could take our group out for an exciting and full on Sailing session. Winds were forecast at 40 miles per hour on Coniston Water on this day!! Epic adventures​!


Tuesday, 30 August 2011

Great Feedback - we have a great team!

Your name: Adam Rowan

Activity Date(s): 26/08/11
Activity(s): gorge Walk
No in Group: 3

Please give a score our of 5 and comments on the following areas:
Website (Information and Navigation) 4
Booking Process and Information 5
Meet and Greet 5
Activity Experience (Pitch, Kit, Content) 5
Overall Value for Money 5

And finally, any other comments
I was going to do this even without your request, the Gorge walk with Dave was AMAZING.

Apart fromm the natural beauty and challenge of the walk etc. our guide was incredible. He made myself and my family feel totally welcome and special and safe, he gave us all the interesting info on the gorge and was amazingly helpful in every aspect.

The whole experience was without doubt the best thing our family have ever done together, let alone on this holiday!!

We have not stopped talking about it. It was value for money, exciting, challenging, interesting it bonded our family even closer and we feel like we made a friend with our guide. He may well do scores of these walks every season but he made us feel so special with his enthusiasm and knowledge. We cant wait to come back soon and do the Rydal Gorge with him.

Best wishes and thanks for the great experience. You have invigorated my 14 year old son ...and thats a huge task!

Monday, 29 August 2011

Feedback from a customer - just received!

Your name:Mike Plowman


Activity Date(s):17 Aug / 22 Aug / 24 Aug / 25 Aug Activity(s):Sailing / Climbing / Sailing / Abseiling No in Group: 4 / 1+1 / 2 / 1+1



Please give a score our of 5 and comments on the following areas:

Website (Information and Navigation)

4.5 /5 The website is good but very busy - navigation could be simplified.



Booking Process and Information

5 / 5 for the booking process both before and whilst I was on holiday. Beth was very helpful, had a pleasant telephone manner and did what she promised by sending the instructions to the Waterhead Hotel for me to collect.

4.5 / 5 for the instructions.

The distance quoted to the lay-by meeting place (for the Priestley Centre) from Coniston is incorrect - coming from the south they are OK





Meet and Greet

5 / 5 Excellent. Good introductions and explanation of what was going to happen. All the instructors (Johan / Dave / Johan / Will) were enthusiastic about what they were going to do.



Activity Experience (Pitch, Kit, Content)

5 / 5 Excellent. This is the first time we have used RDMH, in fact the first activity impressed my grandson so much that we booked the other three activities.

The locations for the activities we well chosen and the instructions to the locations comprehensive (except for the comment above).

The use of the Hawk 20 for the sailing was really good as everyone had an opportunity to participate (Johan was an excellent).

For the climbing, Dave got really stuck in and gave everyone the opportunity for three climbs in the morning which kept everyone busy.

The instructors instilled confidence in the participants and encouraged them.

Will requires a special mention as my grandson, Austin, had previously had a poor abseiling experience with another company causing him to fall. Will encouraged him and he willingly took the 45M abseil in Cathedral Quarry. The walk in and out of the quarry was really interesting and made the morning even more interesting.

I think it is good to get the participants to travel the activity locations themselves rather than being bundled into a Land Rover. It also give more on-site time.





Overall Value for Money

5 / 5 Bearing in mind the quality of the equipment (Petzl harnesses and helmets rather than cheaper less comfortable ones), the excellence of the instructors, the superb hot chocolate and the high quality service RDMH provide excellent value for money.



And finally, any other comments



Although I understand your T&C's regarding the need to have an adult with under 18's, at 67 years of age I could not contemplate taking part in activities like kayaking, and gorge scrambling and I think it would be impossible to attend as a "nominated adult". This unfortunately limits the activities in which my grandson can participate to those that we can do together (sailing) or where I can attend for a "helmet" charge.

However, we will definitely be back for more next year!