Monday, 29 August 2011

Feedback from a customer - just received!

Your name:Mike Plowman


Activity Date(s):17 Aug / 22 Aug / 24 Aug / 25 Aug Activity(s):Sailing / Climbing / Sailing / Abseiling No in Group: 4 / 1+1 / 2 / 1+1



Please give a score our of 5 and comments on the following areas:

Website (Information and Navigation)

4.5 /5 The website is good but very busy - navigation could be simplified.



Booking Process and Information

5 / 5 for the booking process both before and whilst I was on holiday. Beth was very helpful, had a pleasant telephone manner and did what she promised by sending the instructions to the Waterhead Hotel for me to collect.

4.5 / 5 for the instructions.

The distance quoted to the lay-by meeting place (for the Priestley Centre) from Coniston is incorrect - coming from the south they are OK





Meet and Greet

5 / 5 Excellent. Good introductions and explanation of what was going to happen. All the instructors (Johan / Dave / Johan / Will) were enthusiastic about what they were going to do.



Activity Experience (Pitch, Kit, Content)

5 / 5 Excellent. This is the first time we have used RDMH, in fact the first activity impressed my grandson so much that we booked the other three activities.

The locations for the activities we well chosen and the instructions to the locations comprehensive (except for the comment above).

The use of the Hawk 20 for the sailing was really good as everyone had an opportunity to participate (Johan was an excellent).

For the climbing, Dave got really stuck in and gave everyone the opportunity for three climbs in the morning which kept everyone busy.

The instructors instilled confidence in the participants and encouraged them.

Will requires a special mention as my grandson, Austin, had previously had a poor abseiling experience with another company causing him to fall. Will encouraged him and he willingly took the 45M abseil in Cathedral Quarry. The walk in and out of the quarry was really interesting and made the morning even more interesting.

I think it is good to get the participants to travel the activity locations themselves rather than being bundled into a Land Rover. It also give more on-site time.





Overall Value for Money

5 / 5 Bearing in mind the quality of the equipment (Petzl harnesses and helmets rather than cheaper less comfortable ones), the excellence of the instructors, the superb hot chocolate and the high quality service RDMH provide excellent value for money.



And finally, any other comments



Although I understand your T&C's regarding the need to have an adult with under 18's, at 67 years of age I could not contemplate taking part in activities like kayaking, and gorge scrambling and I think it would be impossible to attend as a "nominated adult". This unfortunately limits the activities in which my grandson can participate to those that we can do together (sailing) or where I can attend for a "helmet" charge.

However, we will definitely be back for more next year!














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